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The main reason we are so satisfied with BMI is your outstanding staff, both in printing (Sue Bray, Chris Parkison and staff) and the business operations (Vicki, Susan Ritchie and staff). Your personnel are caring, friendly and genuinely interested in assisting us."
- Rosemary Haigh, Proficiency Press |
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The books came in yesterday and the new cover makes all the difference in the world. I am happy with how the books came out and I am especially happy with your professionalism and efficiency as my Account Executive (Regina Hamner). I started and stopped the project during the spring when I got too busy and you remained patient and continued to get me the information I requested in a timely manner. I especially appreciate how quickly you return phone calls. Nothing tells a person how important (or unimportant) they are like returning phone calls at first opportunity. I am impressed with my experience with BookMasters and it is because of your efforts. Please forward this to the people you report to. I did not have their e-mail addresses. I can’t thank you enough.
- Charlie King, Director of Instruction,
Reynolds Plantation |
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I want to thank you. The package looks really good and I want to Thank you for delivering on time. I'm a lucky woman, everyone on the BookMasters team has been very helpful and professional.
- Tseghe Foote
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Thanks for the updated link to the Color Mastery page on AtlasBooks. It looks FANTASTIC! Whoever your webmaster is took the blog header graphic directly from my blog and used it on the summary page, and it looks great. I've already put a link on the book blog for pre-orders.
- Maria Peagler |
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| Regina (Hamner, Sales) and Lee Ann (Webber),
Just a quick note to let you know that the shipment of books (The Letter Writer - D3407) arrived today. Everything was in order, and the printing job is excellent. We are very pleased (once again) with how smoothly this project went and with the quality of the finished product. Thanks much! It's a pleasure working with you. You can be assured that the projects we have scheduled for the near future will also be sent your way!
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Tim Hegg, Director, TorahResource |
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| Thank you so much for your very speedy replies. I am most appreciative of you (Debra McLellan, Sales) answering my many questions with complete clarity. The process of getting a book published, when you do not know anything about publishing, is, to say the least, unnerving. But thus far you have made the initial process most pleasant.
- Dr. Ramona Joseph |
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A hassle-free, perfect finished product! A job well done! Exceptional turnaround time.
- Mansoor Ahmed |
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Rod Kneiper is excellent. He is knowledgeable and always available for questions and assistance."
- Anonymous |
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Dear AtlasBooks, I am the author of "Some Where There's A Rainbow" and "His Row to Hoe". First I want to thank you for your stirring report of the success you had at the BEA in California. Then second, for the time and effort you have given, so thank you again for a job well done.
- Graydon E. Horath |
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Intelligent, experienced, and friendly personnel. Cathy Purdy, I have recommended you to a friend.
- Gini Coover |
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Sue Bray has excellent communication skills.
- Chris Glenn, Torchlight Publishing |
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I am very satisfied with the service I received from Sue Bray and Chris Parkison.
- Stan Chapman |
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Very satisfied with Rod Knieper's helpfulness and the courtesy shown by the staff in all departments. I want to add a few additional words of praise for Donna Swanstrom, who gave valuable assistance in alleviating software problems during the printing process.
- Melissa Dean, Guinevere Press |
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Tim, the 100 Trolley Trip Books arrived safely, and exceeded my expectations in quality of text, pictures, and cover. I have sent out sample copies to trolley museums and historical societies in hopes that they will order copies to sell. Also placed an ad in Trains Magazine. I wouldn't hesitate to work with you again or recommend you to others. Thanks for your help.
- George Kennedy |
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Rapid response to emails, good quality and job completed on time, thank you Regina
- Mark Zimmerman |
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| Regina is an excellent representative, very professional, all 'round. Inexpensive pricing too.
- Martha Lewis |
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Thank you Regina, the Kings are Coming arrived and they look beautiful – as always, great job!
- Wendy Walters, P a l m T r e e P r o d u c t i o n s |
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My dealings with Carol Bowersock, Donna Swanstrom, and Cindy Harding were very helpful. They all were very patient and helpful. You are fortunate to have such excellent help.
- Bernice Haydu |
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Shelley, My books arrived and they are beautiful. Thank you so much.
- All my best,
Martine Ehrenclou, MA,
Lemon Grove Press |
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Regina, As usual Bookmasters did a great job. It is a whole other world than the small all purpose printer I used in the past. I don't have to do a quality control on every book which is a time saver for me.
- Thanks again, Mario Caruso |
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Very satisfied with the assistance I received in getting my book ready for pre-production. Regina Hamner and Lee Ann Weber are wonderful.
- Jean Adrienne Miller, InnerSpeak Publishing |
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Dear Cathy Purdy, Mary Lash and Chris Parkison
This is just a note of appreciation for the fine job you did for me on 'Love and Sand'. It is beautifully printed and bound, and this superlative result could not have been achieved if all three of you had not dealt very patiently with my difficulty in understanding the technical aspects of the project and with my 'fussing' over details. You and your colleagues have my sincere thanks and my considerable respect for your professionalism.
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With all good wishes, Howard Layton |
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May I say, your performance has been exemplary. The quality of the product is the best I've seen and the professionalism shown by everybody is impressive. The only technical issue, over the fonts was easily resolved, thanks again Tim.
- Michael Davies |
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Thank you Regina, We received shipment of Tehillot HaMashiach Siddurs today. Everything looks great. Everything went smoothly. Great job.
Having owned my own (small) printshop for 10 years, I know the kinds of things that can "go wrong" in any job. Your work was highly professional and excellent in quality. Thanks again. Looking forward to many more (ב''ה). Shalom
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Tim Hegg, Director TorahResource |
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We found a relatively local printer (always nice to support local business when possible) that was able to give us a wonderful price quote that couldn't be beaten. And, of course, we were happy to be able to save on the cost of shipping thousands of books from a printer in another state! Emily McQuate and Cheryl Eichel at Bookmasters in Ashland, Ohio were both incredibly helpful all along the way. And Bookmasters made a beautiful, professional book for us at a very reasonable cost. Even the warehouse people who helped us load the books onto my father's large crane truck bed were accommodating and friendly. I'd recommend Bookmasters to any publisher or self-publisher, and I feel confident that we'll go with them again and again ourselves!
- Missy Harris, Harris Innovations
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I spoke with Ingram a few minutes ago and they said that AtlasBooks Distribution was the most active distributor in the field and that you do great work. This was unsolicited and thought it was quite a compliment.
- Anthony Capozzoli |
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"As a guy who's complained over the years about the problems I've had with placing and confirming orders with your Distribution folks, I just wanted you to know that you've finally got it right. Your website is functional, intuitive, and informative. Gives me just about anything I want to know about my billing, inventory, orders, and the tracking of those orders. Because I work with websites a lot, I know how difficult it is to evolve a site. Congratulations."
- Clarence, Winning News Media, Inc. |
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"Just wanted to let you know I've been extremely impressed with BookMasters so far ... the customer service is really outstanding and the production values seem to be very exacting and thorough."
- Elaine Lucia, SAPIEN Technologies, Inc. |
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"I wanted to sing Shelley's praises. With patience and enthusiasm, she led me through the initial stages of signing on with BookMasters. She was always willing to explain jargon and negotiate terms so that this would be a win-win relationship. Over the years, whenever I ran into a problem with printing, shipping, or distribution, it was Shelley who came to my rescue. She always behaved courteously, professionally, and helpfully, even when I was most upset. She is a real gem and an asset to your company."
- Jane Straus
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"As always, you (Sue Bray, Account Executive) and your colleagues have provided excellent service and an exceptional product in a timely and efficient way. It is a pleasure for us to collaborate with BookMasters. "
- Rachel Mink, Wheaton College
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"Just wanted to take a moment to let you know of our experience with Account Executive, Regina Hamner. We are new in ministry and just recently published our first book. Ms. Hamner's professionalism and patience was without measure. My husband and I enjoyed working with her - she's the reason we chose BookMasters for our printing. What I liked most about her was the fact that she didn't push your services down our throats; she seemed to be genuinely interested in what we needed as a start-up ministry. Asking the right questions and providing the resources. Thank you for making her part of your team - she's a pleasant person to do business with."
- Crosby & Kathy Harris
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"Your staff was very helpful, answered lost of questions, and made suggestions that were helpful. Price and quality were good."
- Alexis Zeigler
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"I'm very satisfied with the quick response to telephone calls. My questions were always answered promptly. The books look great!"
- Deborah Wood, American Haidakhan Samaj
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"Everyone I've dealt with at BookMasters has been very professional and helpful. The books look great!"
- John Jourdane, Cape Horn Press |
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"Great price and great service! Shelley and Erin are wonderful. My final product is better than I expected. I will be reprinting soon."
- Al Toronto |
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"I am very satisfied with the quality of the finished product. The personal communications with all employees have been very professional."
- Reed Carpenter, CFAA, Project Manager |
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"Your concern from the ground up and your friendliness from the start has made me appreciate working with the staff at BookMasters. Your services to me have been great. My contact, Regina (sales), has been outstanding. To all at BookMasters, I want to thank you!"
- F.G. Harris |
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"The past year has been a very good one for me as far as the support and service provided by your company. I would like to mention one exceptionally good experience that resulted from heroic action taken by Beth Boeh and Danette Herrmann to protect me from a hugely unreasonable charge imposed when a shipment of books to Hong Kong had to be recalled.
Because my customer made a mistake and ordered too many books, we had to stop the shipment before it left the USA. Your team did so, but the shipper charged the original cost as if it made it to Hong Kong and then another fee as if it had been shipped back from Hong Kong. It never made it past Tennessee, actually. While it look more than a month, Dannette and Beth were able to get the shipper to reduce the cost by 75%. This took true grit and real perseverance on their parts, for which I am truly grateful. The entire team of BookMasters folks who support me are really wonderful, Sue Bray, Evelyn, Beth and all the others."
- Jamie McKenzie, FNO Press |
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"I just received my copies of my book - The Divine Declaration - WOW, it is beautiful! You all did a great job. I love love the cover and the paper. What can I say ... thank you so very much!"
- Jane Robinson |
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"Great sales representatives, knowledgeable staff, and good response time. We would be happy to print with you again."
- Swan Sheridan, Amity Rei Productions |
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"The staff was pleasant to work with. The cost was far better than the competition, even with shipping."
- Hamilton Mitchell, MBP |
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"Everything was very professional. I like the Internet setup for purchases."
- Joe Keeney, Vested Publishing |
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"I've worked with your company for years and growing along with you has been rewarding. I like your attention to matters and your example of being in love with your work."
- Rufus Daigle, Felicia's Gallery Publications |
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"Close working relationship with all parties which is very satisfactory as everyone at BookMasters is so helpful. We look forward to continuing our long and mutually pleasant relationship. Thank you for your excellent service!"
- Leta L. Salerno, The Write Track |
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"All the elements of composition were handled in a courteous, professional way. I always felt in charge, which made me feel that it was my work. BookMasters worked with me, not against me."
- D. Wayne Dhorsky, Concrete Jungle Press |
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"Sales representatives were very helpful, professional, and courteous. It was a pleasant experience conducting business with your company. I look forward to doing business in the future."
- William Smith |
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"Prompt, professional service. Even though we're a small new publisher, Regina (sales) and all treated us like a major account. Thanks for all your help!"
- Mike McClarahan, Little Giants Publishing |
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"The cooperation of your staff was important. We had special requirements that you did not hesitate to assist us with. In particular was our time frame and the fact that the author, my mother, was not a professional writer. I appreciate your professionalism and would not hesitate to recommend your company to others."
- Greg Young |
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"All service representatives have been wonderful, very accommodating, pleasant to work with and very professional, especially Sue Bray and Lee Ann Weber. Thanks to your sales and production teams for making it so easy to work with BookMasters!"
- Kerry Cronin |
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"Good communication, good final product. Sue Bray (sales) and Chris Parkison have been very helpful."
- Stan Chapman |
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"Great customer service - photos and color reproductions very nice from offset press. Thanks to Shelley Sapyta (sales) and Erin Fike."
- Tom Kraemer, RR Trax Studios |
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"Very satisfied, competitive pricing, fast turnaround, attentive service."
- Jim Logan, National Audubon Society |
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"Professional, knowledgeable staff, caring people. Both our books came out fabulously. Thank you!"
- Fr. Francisco Radecki |
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"My salesperson, Emily McQuate, and customer service managers, Bridget Massie and Alice Wilcox, have all been excellent. They have been patient with my questions and extremely helpful."
- Gary Dolowich, Jade Mountain Publishing |
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"BookMasters was very easy to work with and helped guide us to get the quality we were looking for in our product."
- Judith Ceriato |
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"I just want to thank you. When I visited our website for 3HP, I was just so pleased. Your work and attention to detail just made me feel so much better about my goals and vision for 3HP. We could not make it happen without you Maryann Myers, (Web designer) and Scott Denman, (Web administrator). I am very pleased with BookMasters and I do spread the word. I very much appreciate your work."
- Jeremy Dennis, 3HP |
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"BookMasters (and I mean everyone in the firm with whom I have worked) have represented nothing less than absolute integrity every step of the way. I really do appreciate your efforts."
- Vickie Moyle, Heart Flame Publishing |
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"Very satisfied with the good response and quality of finished product. Shelley Sapyta (sales) and Lee Ann Weber have been performing an excellent job for me since 2002. "
- Howard W. Penrose, Ph.D., Success by Design |
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"Very satisfied with the personal attention to the production of our book. The quality of the final product is excellent, superior! Sue Bray (sales), Chris Parkison, and now Scott Denman and Maryann Myers (Web designers) are to be commended for their expertise and professional courtesy!"
- Jan Watson, JCCT, LLC. |
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"I have had the opportunity to publish three different books with your firm and each time the experience seems to be better than the previous one. I have developed a superior working relationship with your sales representative Shelley Sapyta. Not only is she very professional in her approach to me as a customer, but I have come to know her as a person as well. I have been in the sales field for more than fifty years and I have come to expect treatment by those with whom I deal to be the same as the way I treated my own customers. She fulfills those criteria admirably. I wish to thank you for the fine workmanship and quality of your product and you may rest assured that BookMasters will again produce our upcoming project due out next spring."
- John M. Ham, Stony Clove & Catskill Mountain Press |
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"I can't tell you how much I appreciate your prompt and thoughtful responses. In today's world, it's rare. I would be happy to be placed on a "referral list" if a new publisher ever wonders how they will be treated. Thanks again Cathy (sales)!"
- L. Mark Russell |
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"On schedule delivery, easy to work with, no surprises. Great staff!"
- Chris Joyce, Centennial Books |
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